Customer Service Feedback

(see also “East County Customer Service Feedback” on the Home page)

We value your opinion. Please let us know how we are doing by completing our – ONLINE SURVEY


“Your operation should be a model for other departments. Can’t see how my experience could have been improved.”Harold (Simi Valley)

“Extremely helpful and made our visit very positive.”Marilyn (Oxnard)

 “So kind! Very patient. – Unsigned

“Always excellent when I come here.”Daniel (Ventura)

“Staff is extremely courteous and professional, outstanding attitude.” John (Oxnard)

“Keep up the great work – staff is awesome!” Michelle (Ventura)

“Your office is far more congenial and efficient than other counties.” Joseph (Santa Paula)

“Everything was perfect.” Gloria (Oxnard)

“Much smoother than anticipated. Unsigned

It is refreshing to encounter kind public servants.”Brandon (Woodland Hills)

“Keep up the great work! You have an excellent and very courteous staff.  – Kathy (Placentia)

“All staff was friendly.” – Lorraine (Fillmore)

Service was prompt and very helpful.”Unsigned

Su servicio ha mejorado 100%.  Empleados son muy muy helpful.R. (Ventura)

It was very helpful to have a representative check with people in line to be sure everyone was in the right place and had the proper documents.”Maureen (Ojai)

Great, friendly service.  Robert (Camarillo)

It works well being able to do most of the paperwork online from home.”Mike (Ventura)

Your staff was exceptionally kind and patient with my question. –  Mark (Ventura)

Very helpful with my lien paperwork. –  Marian (Oxnard)

“Everyone is very helpful. Thank you. –  John (Newbury Park)

“Outstanding job!  Garry (Newbury Park)

“Your staff was willing to go over and above to accommodate my questions and needs and he was personable.  David (Thousand Oaks)

“You need more employees.  Anna (North Hollywood)

“Very professional, handled in a polite manner.  Louie (Oxnard)

“Your staff member was attentive and immediately came to help me with all of my questions.  Diana (Ventura)

“Service was outstanding! Very clear in direction, very courteous and unbelievably efficient.” Lisa

“I can honestly say your employee was more helpful than any public official I have called to resolve a problem in my 60 years. Not only was she pleasant and personable on the phone but I was immediately struck by the fact that she seemed genuinely interested in helping me resolve my problem . . . in my opinion, she went way above her call of duty in helping me expedite this matter . . . you have a keeper.” – Ronald

“I could not find information on your website regarding the types of payments accepted.” Unsigned

  • Thank you for bringing this to our attention. We have updated our website to reflect the types of payments accepted. County Clerk and Recorder

“Always a good experience when I come here.” Monica (Port Hueneme)

“Service was faster than I had anticipated.” Loretta (Camarillo)

“The recorder is one place that is a pleasure to deal with.” Miguel

“Prompt, polite, and patient. Thank you.” Unsigned

“Amazing, everything is digital, no microfiche!” Kylie (Valencia)

 “It would be nice if one could view at least a portion of a document online.” –            Yie-Der (Thousand Oaks)

  • Thank you for your feedback. Unfortunately the California Public Records Act prohibits document images displayed on the internet. County Clerk and Recorder

“It needs to be more clear on the website that you cannot actually file a FBN online, you still need to go to the Clerk’s Office to file in person, and that it is time sensitive.”Catlin (Ventura)

  • Thank you for your feedback, Catlin! We appreciate your suggestions and revised our website accordingly. –  County Clerk and Recorder

“Very respectful and professional.” – Avetik (Glendale)

Todo muy bien. Efren (Oxnard)

“Once again I received the documents I ordered in a timely manner. I appreciate your help – always.”Patricia (Littleton, Co.)

“Above and beyond. I have 25 employees, I know a good employee.” – Linda (Ventura)

Todo esta bien. – Jesús (Santa Paula)

“So patient and reassuring!” – Patti

“Staff is so informative and customer service skills are A++!” – Josie (Simi Valley)

“Incredibly helpful and friendly.” – Gary (Oxnard)

“I appreciate…she noticed my cushion for sitting and got me in and out.” – Teri (Ventura)

“Todo está muy bien, gracias por el servicio.” – Adriana (Port Hueneme)

“Amazingly helpful. Made it very comfortable to ask my questions and concerns.”Francisco (Oxnard)

“We appreciate staff’s patience with us since we didn’t know how to record a document.” – Sandra (Chatsworth)

“Todo muy bien.” – Lizzeth

“Amazing staff, thorough and really helpful.”Evy (Thousand Oaks)

“Awesome! Polite and helpful.” – Caitlin (Ventura)

“Made complicated process easy.” – Elias (Santa Paula)

“Extremely helpful and pleasant.” – Joy (Oxnard)

“Thorough and very helpful.” – Brad (Moorpark)

“You guys have been great on every occasion.” – Berlyn (Ventura)

“Answered my questions and explained well.” – Claudia (Ventura)

“Recorder clerk was a pleasure to work with!” – Ezio (Simi Valley)

“Service is great!” – Unsigned

“I enjoyed the promptness and attentiveness that you all share.” – Pat (Ventura)

“Recorder clerk was very pleasant, smiled and was helpful.” – Ronda (Ventura)

“Recorder clerk was amazing! Friendly and helpful!” – L. (Oxnard)

“Everyone was nice” – Maria (Oxnard)

“A couple of staff members helped me. They were all great.” – Steve (Ventura)

“All were very helpful the minute I walked up.” – Rachel (Ventura)

“Staff at info desk was so pleasant and helpful. We were in and out so quickly.” – John and Suzi (Camarillo)

“No complaint. Clerk was very friendly and efficient. I always have a good experience here.” – Rachel (Oxnard)

“It was outstanding, no improvements needed.” – Wendy (Santa Paula)

“Great service provided. Fast, efficient workers… great help received.” – David (Oxnard)

“Everything was perfect and amazing. The clerk was amazing and made everything easy.” – James (Ventura)

“No suggestions, very easy and convenient. Staff was wonderful to work with!” – Unsigned

“Everyone was super nice.” – Riccardo (Beverly Hills, CA)

“Great service. Keep it up!” – Joshua (Moorpark)

“Great office staff. Very helpful!” – Debra (Newbury Park)

“Very impressed.” – Robert (Simi Valley)

“The office appears well run; informed staff.” – William (Ojai)

“Very good service. Both Election clerks were very helpful.” – Diana (Moorpark)

“Service was outstanding from both associates.” – Nancy (Thousand Oaks)

“Election clerk was an incredible help. Very patient.” – Wes (Camarillo)

“Keep up the good work! Good people in the office!” – Tony (Fillmore)

“Fabulous!!” – Vicki (Thousand Oaks)

“All Election’s staff were very nice and helpful.” – Michael (Fillmore)

“Service was excellent! I was greeted as I walked in and helped immediately. Clerk was courteous, professional, pleasant and helpful!” – Bill (Thousand Oaks)

“Registering as a candidate could not have been a better experience! Impressive!” – Catherine (Bell Canyon)

“Amazing service from all Election employees!” – Adam (Simi Valley)

“Election clerk was very helpful for my first time through the Candidate Filing process.” – Carin (Ventura)

“I had a great experience working with the Election staff.” – John (Oxnard)

“I was impressed at the organization.” – Ernie (Oxnard)

“Keep up the great work. All staff were wonderful!” – Mark (Santa Paula)

“Election staff was professional and polite.” – Kerry (Camarillo)

“Excellent, friendly service.” – Unsigned

“Everyone was very helpful, kind and informative. Great experience!” – Debra (Camarillo)

“Love the 700 forms being online to fill out yearly. All the ladies are wonderful, it is a pleasure to come visit.” – Unsigned

“Wonderful service.” – Mollie (Santa Barbara)

“Everyone in Elections is always helpful and pleasant.” – Unsigned

“This was my first time filing as a candidate and the Election staff was great.” – William (Simi Valley)

“Excellent process.” – Wayne (Camarillo)

“. . . very professional, friendly and knowledgeable.” – Mary Ann

“Very thorough.” – Art (Oxnard)

“How do you improve on excellence?!” – Jim (Oxnard)

“They were all really kind and considerate.” – Darlene (Port Hueneme)

“Keep up the good work! They were extremely helpful!” – Donnie

“Always professional and efficient.” – Jess

“Very courteous, helpful and resourceful.” – Beatriz (Oxnard)

“I got great service.” – Michael (Oak Park)

“Excellent and friendly.” – Lissa (Westlake Village)

“Wonderful service.” – C.W. (Newbury Park)

“Service was outstanding!” – Karen (Westlake Village)

“Very nice and polite.” – Maria (Simi Valley)

“Excellent service.” – Alicia (Camarillo)

“. . . was super sweet, helpful and amazing! Thank you!” – Michelle (Valencia, CA)

“Very, very satisfied!” – Romeo (Lake View Terrace, CA)

“They’re very accommodating and we are satisfied.” – Jonaliza (Lake View Terrace, CA)

“Perfect!” – Nancy (Thousand Oaks)

“Very helpful.” – Christopher (Los Angeles, CA)

“Clerk was very supportive, professional and courteous.” John (Camarillo)

“Clerk was amazing and stepped in during a busy time!” – Arlyne (Santa Paula)

“Continue the great work and excellent service!” – Fady (Camarillo)

“Clerk was outstanding!” – Unsigned

“Service was great!” – R. (Simi Valley)

“Thank you for the promptness and courtesy.” – Erica (Valencia, CA)

“Clerk was very professional and friendly.” – Yaneth (Oxnard)

“Service was outstanding. Information desk and clerk were very helpful.” – Ricardo (Port Hueneme)

“All counter staff were wonderful. I have never felt more welcomed in a public service office.” – Michael (Lafayette, CA)

“Information desk person was especially friendly.” – Unsigned

“Two thumbs way up!” – J. (Port Hueneme)

“Staff was friendly, personable and fast.” – John and Shymyka (Spanaway, WA)

“Clerk was very pleasant and knowledgeable.” – Joshua (Camarillo)

“Everything was easy! Clerk was patient and kind and very helpful!! Thank you!” – Lisa (Encino, CA)

“Could not have been a better experience!”  – Vernon (Los Angeles, CA)

“Excellent service!” – Jaime (Ventura)

“Recorder clerk was wonderful, patient and understanding!!”  – Nancy (Westlake Village)

“It was much better than other counties.” – Howard (Westlake Village)

“Could not be better.” – Glenn (Goleta, CA)

“They were knowledgeable and answered all our questions.” – Karen (Camarillo)

“. . . has always been great to work with in person or on the phone!” – Suzan (Port Hueneme)

“Great nice helpful group of people.”Ojai Valley Sanitary District (Ojai)

“Your personnel are wonderful, friendly and pleasant to talk to.”– Gary R. (Sylmar, CA)

Extremely upbeat and helpful!” Unsigned

“Good service.” – Brenda C. (Oxnard)

“Fantastic!!” – Juan F. (Camarillo)

“Fast and easy!” – Unsigned

“All are very professional and very helpful.” – Jessica P. (Ojai)

“They are awesome!” – Michael J. (Simi Valley)

“Clerk was most helpful and prompt.” – Cynthia P. (Oxnard)

“Give your clerks raises because they are terrific!” Kirk M. (Camarillo)

“Keep up the good work.” – Fermin M. (Ventura)

“I had the pleasure of speaking with your clerk and she was very friendly and helped me find out how to remove my deceased mom from voter registration. I work in Encino and she was empathetic making a real effort to find an alternative to my driving to Ventura. Management was also extremely nice and helpful . . . After I hung up, I exclaimed to my co-worker how glad your office made me to be a Thousand Oaks/Ventura County resident!” Pat

“. . . so friendly, efficient and professional.” – Shannon (Camarillo)

“. . . excellent customer service rep. Friendly.”Ouidio (Thousand Oaks)

“It was very efficient.”Angel (Oxnard)

“. . . very helpful and courteous”Josh (Oxnard)

“Super service”Avelina (Oxnard)

“Never had better service.”Gabe (Valley Village)

“I have seen no need for improvements”R.

“You guys are great.” Eric (Oxnard)

“Great service.”Unsigned

“Very nice.”Judy (Camarillo)

“The staff is always helpful and courteous.”Linda (Santa Paula)

“Walked me through all the necessary steps.”John (Oxnard)

“VERY helpful!”Charles (Ventura)

“Service was excellent.”Lauren (Port Hueneme)

“Keep it up.”Steven (Torrence)

“GREAT! Wonderful service!!”Ellen (Ventura)

“. . . professional, polite and very clear. Very easy to understand.”Juan (Simi Valley)

“Went out of her way to help . . .”Unsigned

“Keep doing what you are doing now. Great job.”Guy (Westlake Village)

“This is a wonderful office.  Professional. Efficient.  Overall outstanding.  Everyone who helped us was outstanding.  Thank you! “ – Andrea

“Everyone was lovely!  Very pleasant and helpful.  Very good to us!” – Jessica (Ventura)

“Especially Helpful.” – Philip  (Oxnard)

“Can’t fix an outstanding department.” – Paul (Ventura)

“Always a positive and helpful experience.” Karen (Moorpark)

“. . . at Information booth came behind counter and asked people in line if they needed help.  Extremely excellent customer service!!” – Franca 

“Was excellent! Fast, friendly service.” – Lora (Lancaster)

“Prompt, professional, and a pleasure.” – Julie (Ventura)

Went out of way to accommodate me – I am in a wheelchair.” Unsigned

“Especially helpful.” – Tom (Simi Valley)

“A + + + +” Matt (Ojai)

Absolutely exceptional service!!! Thank goodness I live in Ventura County and not . . . ” –Tom (Camarillo)

“Everyone was so amazing and friendly.” – Lauren (Ventura)

“Very kind.” – Hasan (Westlake Village)

“Very patient, great service on complicated transaction.” Kevin

“Service very good.” – Daniel (Ventura)

“Was great!” Alain (Oxnard)

“Very helpful and very pleasant.” Paul (Ventura)

“. . . absolutely one of the nicest people you have here.” – Gary (Ventura)

“. . .  was wonderful!” – Peter (Thousand Oaks)

“Keep it up – Doing a GREAT job!” – Carlos (Simi Valley)

“Service was great.  Very helpful!” – Denise 

“Thank you.  Was great!” – Amber (Oxnard)

“Everything is excellent.” – Victor (Oxnard)

“Excellent! Terrific!” – Carol (Ventura)

“Excellent Help!!!  Very kind and attentive.” – James (Camarillo)

“Thank you so much for your help today with the Fictitious Business Name Application.  As I’m sure you could tell – I’m so frustrated by it!! But you were amazingly helpful and for that I appreciate you so much!! Thanks again for all your help!”   Deanna (Ventura)  

“It’s GREAT!” – Leola (Ventura)

“Extremely courteous and helpful.” – Erica 

“Very prompt.” – Unsigned

“Outstanding!!” – Bret (Newbury Park)

“Very pleasant and helpful.” – Susan 

“Everyone was friendly.” – Marisa 

“You are great!” – Louise (Ventura)

“Everyone is wonderful!!” – Pat (Santa Barbara)

“Thank You!” – J. (Oxnard)

“Great service!  Quick and efficient.  Answered all questions. Thank you!.”

“Extremely helpful and courteous.” – Kristen (Ventura)

“Suggestions to improve services?  Are you kidding?! No!” – Russell (Los Angeles)

“Excellent each and every time I come.” – D. (Los Angeles)

“AMAZING!”– Keli (Oxnard)

“It was perfect!” – Bruce (Newberry Springs)

“EXCELLENT SERVICE – 5 Stars!” – Theresa (Panorama)

“Very nice, professional, helpful!!” – Unsigned

“Great Service!!” – Ellen 

“I am so grateful that someone is so kind to help me out with my many questions, etc.  As you can tell, my family and the family ties are extremely important to me. In my own way I want to gather as much information as I can for the generations that will follow me. Thank you again and again.” Patricia (Littleton, CO)

“Good job. Outstanding attitude.” Armando (Oxnard)

“Very professional.” Joseph (Glendale)

“Extremely helpful, informative, and patient. Also very pleasant.”
– Alison (Simi Valley)

“. . . sweet and loveable – very helpful : ) !”  Michael (Newbury Park)

“Outstanding! Excellent customer service with a smile – that makes this a perfect place to go.” – Martha (Simi Valley)

“I was acknowledged, even while staff was helping others.  First time I had such good service in a government office.  Very nice and efficient. Really good employees.  Excellent!  Keep doing the great job!” – Bladie (Burbank)

“Very helpful and friendly.” – Susan (Oak Park)

“Clerk gave us a smile at the end. That left a positive impression.” – Donald (Bakersfield)

“Very Helpful!” – Loretta (Thousand Oaks)

“Very helpful and kind.”  – Michael (Newbury Park)

“So sweet, with a beautiful smile that made my day brighter.” – Kyndle (Oxnard)

“Very satisfied with this visit.” – Clara (Newbury Park) 

“Very helpful and informative!” – Fred (Simi Valley)

“On December 13th, my partner and I got married in Ventura County.  We flew out to California along with some family members so that we could do this legally.  We have been together for seven years and needless to say this was, and is, a very big deal to us.  I’m writing today about your staff at the County Clerk’s office.  From the moment I called the office to us leaving with the license, everything went off without a hitch.  In addition, we were met with a truly genuine happy attitude by everyone we encountered . . . all of your staff have been extremely professional, kind, and friendly.  Your whole staff presented a friendliness and kindness that we will remember for the rest of our lives.  I wanted to thank you and your staff for making our wedding day truly remarkable.” – Carrie (Boulder, CO)

“Good!  Very helpful and prompt!” – Sapati (Port Hueneme)

“Awesome!” – J.C. (Westlake Village)

“The Recorder was knowledgeable and helpful.” – Richard (Westlake)

“Great Service – Outstanding!” – Fred (Oxnard)

 “You’re the best!” – Jack (Simi Valley)

“Very helpful and pleasant and knowledgeable.” – Debra (Oxnard)

“Super friendly and helpful.” – Annie (Lancaster)

“Wonderful!  Outstanding Customer Service!” – Ronald (Valley Center)

“Perfect!” – Amnon and Lee (Pacific Palisades)

“I was very pleased with the service and promptness.” – Debby (Ventura)

“Great customer service.  Awesome personalities – Thank you for making our lives easier.  A great experience for us.” – Keith and Erisa (Thousand Oaks)

“Outstanding!  Other Recorders could learn a lot from the Ventura County Recorder.  Very pleased and very helpful!” – Michael (Studio City)

 “Extremely attentive and exceeded my expectations.” – Brandon (Woodland Hills)

“Helpful and Nice!” – Ellen (Valencia)

“Good crew to work with.” – Jacqueline (Port Hueneme)

“Very helpful with a difficult recording.  Thank you very much!” – Raymond (Ventura)

“They were great! Very helpful!” – Alexis (Oxnard)

“Outstanding!” – Stirling (Oxnard)

“Excellent service! Very helpful and informative.” – Charles (Los Angeles)

“Excellent Service!”  – Richard (Ojai)

“Great staff!  Knowledgeable and friendly – all that have helped me over the last three years.” – Laurie (Ojai)

“Keep up the great job. Well done!” – Simon (Port Hueneme)

“The assistance I received was perfect, so keep up the good work!” – Jon (Simi Valley)

“Doing a GREAT job!” – Victoria (Oxnard)

“Excellent Job!” – Victor (Camarillo)

“Excellent!  Helpful!  Nice people!” – Lesli (Agoura Hills)

“Went above and beyond to look for a copy of a marriage certificate – very professional and helpful!” – Debra (Ventura)

“Wonderful!  So helpful!!!” – Linda (Ventura)

“Everyone we encountered was welcoming. Made such an amazing moment that we will always remember.” – Taragh and Cyndi (Northridge)

“Excellent service from the moment I entered the building.” – Angelica (Canoga Park)

“Very Helpful!” – Gary and Jackie (Simi Valley)

“Staff was wonderful!”  – Evita (Camarillo)

“It was wonderful! The BEST – helped with everything!” – Claudia and Mike (Ventura)

“Great Service – Really Friendly!” – Ed (Ojai)

“I just want to thank you again for all your help.  Thank you so much.” – Unsigned

“Counter person was outstanding! Highest standards of professionalism and knowledge!” – Anne (Ventura)

“Thank you so much! Amazing customer service!” – Jean (Malibu)

“Thank you for encouraging a work environment that nurtures individuals like . . . who understand what great customer service is all about.” –  Hoveg (Simi Valley)

“All your staff is excellent!” – Edgar (Santa Paula)  

“Please convey my compliments to these employees. And I hope you will agree that each of them are deserving of your recognition for their outstanding customer service.”  – Ron (Oxnard)

“All employees very helpful, efficient, and courteous.  Thanks much!”– Tim (Thousand Oaks)

“Doing an outstanding job! Demonstrated a prompt, polite, and professional attitude and was very helpful. Thank you.” – Ron (Oxnard)

“Very courteous and pleasant” – Lucy (Santa Paula)

“Hard to improve on excellent, efficient service. Thank you.” – Jery (Ventura)

“Can’t be any better than this kind of service.” – Nellie (Port Hueneme)

“My congratulations to your hiring system.” –  Patricia (Oxnard)

“Amazing! You don’t usually get good customer service from the ‘government’.” – Nicole (Ventura)

“Friendly, cooperative, helpful, efficient!” – Howard (Ojai)  

“. . . writing to compliment the kind and efficient manner with which … handled my request.”  – Sheila (Los Angeles)

“Service was very good.”  – Brian (Camarillo)

“. . . very helpful and cordial.” – Raymond (Oxnard)

“Model employees.” – K. M. (Oxnard)

“So nice and helpful ~ happy to be there and seemed happy to be helping someone!” – Gia (Ventura)

“Service was above perfect!” – Randall (Ojai)

“Great assets for the County and knowledge” – Joseph (Thousand Oaks)

“. . . exceptionally helpful and very courteous.” – Alice (Thousand Oaks)

“Sincerely appreciate you going out of your way, above and beyond your job requirements, to push through a rush document request order for us.”  – Hannah (Bakersfield)

“Wonderful!” – Julie (Moorpark)

“Keep up the good work!!”Walter (Port Hueneme)

“Better than most counties!” – Jim (Pasadena)

“Perfect!” – Andy (Thousand Oaks)

“Above Outstanding!” – T. (Ventura)

“Thank you for the opportunity to sit while filing.  Very sweet and caring!” – Deborist (Camarillo)

“Everyone should be as helpful…!” – Andy (Moorpark)

“Outstanding customer service, expertise, patience, and friendliness.” – Shawn (Ventura)

“Always amazingly helpful. Awesome people!” – David (Ventura)

“. . . was professional and helpful over the phone . . . wish all government workers were like her.” – Unsigned

“Excellent service – beyond my expectations!” – Pat (Ojai)

“Very courteous and helpful (as usual)! I always get outstanding service here.” – Don (Simi)

“So far, very impressive!” – Nana (Beverly Hills)

“Always great service!” – David (Moorpark)

“Keep it up!” – J.B. (Camarillo)

“So helpful and pleasant!!!” – Bette (Oak Park)

“Staff is doing an outstanding job!” – Everardo (Oxnard)

“Everything is great!” – David (Ventura)

“Staff is fantastic!  The staff are all very helpful – always!” – Dolores (Ventura)

“You have very nice staff! Friendly, fast, kind, funny, helpful – made a stressful experience nice!” – Laura (Fillmore)

“The team is wonderfully coordinated.” – Joseph (Oxnard)

“. . . Excellent and very professional.” – Constance (Woodland Hills)

“Great and very helpful!”  – Holmes (Woodland Hills)

“I am so grateful to get all (a lot) of the info I needed – detailed explanation – so that I could understand.  Thank you!” – Maria (Ventura)

“You are the best recording office!” – Jack (Simi Valley)

“You folks are great!  Thank you again.” – Daniel (San Diego)

“. . . explained everything to me in a way I could understand . . . totally on the money.” – Unsigned

“Great job!” – Jim (Oxnard)

“Everyone who helped me was outstanding.” – Sepideh (Oak Park)

“I was very pleased with the service rendered . . .” – Nira (Newbury Park)  

“Your employees provided excellent, courteous service!” – James (Ventura)

“Excellent service.  Thank you!” – Catherine (Simi Valley)

“Outstanding in every way!” – Anne (Moorpark)

“It was very pleasant.  Keep up the good work!” – Trenton (Ventura)

“Wish every place had friendly people like this!” – Eileen (Simi)

“Very helpful and knowledgeable!” – Rosalva (Ventura)

“Knowledgeable, polite, and courteous!” – John (Camarillo)

“#1 good service, outstanding, not rushed, calm, smiles, helpful!” – Helen (Ventura)

“Excellent service! Extremely nice and efficient!” – Diana (Moorpark)

“How can you improve on perfection?!” – David (Oxnard)

“So happy . . . provided GREAT customer service!” – Nathaniel (Thousand Oaks)

“Keep your staff!” – Diane and Bill (Camarillo)

“Experience was Excellent!” – Kathleen (Newbury Park)

“As a member of the Grand Jury, my partner and I were made to feel like “family”.  All of our questions were answered thoroughly.” – Johnny (Ventura)

“Keep it up : ) !” – Julia (Ventura)

“Each time efficient and kind, pleasant, personable.  Refreshing to receive good service and kindness.”  – Suzan (Newbury Park)

“Everyone was very helpful, pleasant and efficient!” – Juoly (Porter Ranch)

“Very helpful and efficient. Helped me understand details, etc.” – Todd (Thousand Oaks)

“Thank you very much for walking me through the website and for your patience.” – Harsha (Thousand Oaks)

“Thank you very much for your help.” – Tracy (Ventura)

“Kind, pleasant, friendly, patient – provided great service at the counter and was very helpful with people in lobby.” – David (Ventura)

“Provided accurate information and great customer service!”  – David (Ventura)

“Always receive great service – staff is knowledgeable.  Office is the best in the County!” – David (Ventura)

“You are a fine example of a public employee who is responsive to the needs of long-suffering taxpayers.  Thank you again for helping to make me believe that there are good people in government.” – Unsigned

“I want the whole world to know that you were simply outstanding.”  – Frank (Lancaster)

“Great service. . . really quick. . . good job assisting the public” – Howard (Ventura)

“Office should be the example for all the other government offices.” – David (Ventura)

“I appreciate people who “go the extra mile” for a client — it is a nearly extinct practice.” – Heidi (Newbury Park)

“Thank you for the reply.  This is actually a neat service that someone in the government gets back to you, and so promptly.” – Unsigned

“Best customer service ever received!” – Unsigned

“Excellent service and professionalism . . . drive from L.A. County was worth it!!!” – Benjamin and Esther (Los Angeles)

“Thank you very much for making this process easy and pain free.” – C and R Medical (Camarillo)  

“Thank you so much for your kindness in helping me last Thursday.  I genuinely appreciate your kindness toward my family and me.” – Jo Anne (Camarillo)

“Marriage is a very emotional time. Very happy with service in the issuance of the marriage license and information provided.” – Sheila (Ventura)

“Yesterday I dropped off my expired Notary Certification.  Today I received a call from . . . telling me that I had left a work book along with a $100 bill.  I would like to compliment the integrity of … and the entire staff.” – Gloria (Camarillo)

“Just need to send you a special “Thank You” for your patience and kindness with the license.  You should be named Public Servant of the Year.  Your kindness was appreciated.”  – Noel (San Diego)  

“Receptive, open, courteous and professional.  If everyone did their job in such a professional and courteous manner, the world would be a better place to do business.” – Gregory (Agoura)

“I am writing to commend your team members.  We went there to get a notary authenticated.  As soon as we walked in, they attended to us in a very friendly, professional and expeditious manner.  This being a governmental office, I expected the same type of delays and difficulties I always receive at government agencies, but was pleasantly surprised by their efficiency and courtesy.” – Doc (Simi Valley)

“Nice, understanding, and patient.” – Justin and Lauren (Newbury Park)

“I cannot tell you how much it meant to me to get such outstanding service.  A lot of employees these days don’t want to bother with you.” – Shirley (Modesto)

“Thanks to you all, I was able to be married which almost didn’t happen because of some silly paperwork, so THANKS. You will be remembered!” – Sara (Westlake Village)

“Thanks and my compliments!” – Denise (Ventura)

“Great help and very efficient in helping handle this matter.” – Unsigned

“I was having documents recorded in Ventura at the Ventura County Recorder.  I really didn’t know what I was doing and . . . really went out of her way to help me.  She really made the experience painless.  Sometimes when you deal with County employees they are less than not helpful, but she was great.” – Mary (Moorpark)

“The clerks have been great; they couldn’t be nicer . . .” – Tony (Ventura)

“…wonderful, knowledgeable and very professional.” – Unsigned

“Thank you for all your help and for your quick response.  The information you provided is very helpful.  Both my former wife and I are very impressed by your professional services.” – Jiantao (Camarillo)

“Sometimes a single act of generosity can have a profound effect.  Your resolve . . . to help us record documents averted the loss of $22 million in Federal resources and allowed a project to go forward that will change the lives of hundreds of people.” – Chris / PLACE’s WAV Project (Ventura)

“Thank you for your patience and kindness, especially respect.  As time passes, we will always recall the nice way you treated us.” – Rowija (Newport Beach)

“… dealt with a lot of government offices and employees and thus far this has been the BEST experience.” – Randy (Ventura)

“Compliments on efficient customer service!” – Marcelo (Woodland Hills)  

“As a resident of Ventura County for over 30 years, I have often had to call various departments within the County of Ventura.  Today I called the Recorder’s office and spoke with one of your employees . . . very efficient, knowledgeable about the subject and really (I feel) went out of her way to help me with a problem.  She was very patient and personable and I just thought you might like to know that you have a terrific employee.  I only wish more customer service representatives were like her.” – Cynthia (Thousand Oaks) 

“Everybody really appreciates how smoothly things went at the polling places around here yesterday!! Thank you all so very much.” – Jan (Thousand Oaks)

“Elections received a commendation from the Board this week on the successful election.  Just wanted to wish you congratulations.” – Ryan (Herndon, VA)    

“. . . professional, helpful, and very knowledgeable.” – Miriam (Miami, FL)

“I would like to commend . . . for her professionalism in handling my transactions.  It was long and detailed and the line grew.  She did not become flustered even when a supervisor intervened.” – Roberta (Oxnard)

“I left your office with the papers that I needed, and with a big smile on my face – a first for me in dealing with a government agency.  In fact, I was impressed enough to get their names and your name so that I could let you know how pleased I was with their service.  These young women deserve a huge ‘thank you’ for putting a pleasant and professional face on our County government.” – Lynne (Camarillo)

“Your Deputy Clerk and Recorder . . . is a wonderful example of a very efficient and helpful employee.  She was most helpful as we traveled through the process of obtaining my grandson’s birth certificate.  My hat is off to you for having such an outstanding employee.” – Joan (Oxnard)

“… took the time to input countless document numbers into her computer and explain how the indexing was done so that we would have a better understanding of the process and helped us avoid unnecessary documents and expensive photocopy fees.  Please express to her our sincere appreciation for her help.  She is an exceptional employee and a credit to your department.” – Bryan (Pasadena)

“Ken and I would like to thank you for making our ceremony on May 25, 2007 so personal and allowing us to add our own “sunshine”.” – Patty (Simi Valley)

“. . . thank you so much for your awesome service, compassion for my wife’s situation, and kindness.” – Michael (Ventura)

“Thanks so much for offering your assistance.” – Jan (Ventura)

“Entire Clerk staff were the best! Surprised, usually don’t receive this type of treatment when visiting government offices. For the first time, happy to be a taxpayer!”  – “Lucky” (Oxnard)

“Excellent customer service skills ~ truly an asset to the County of Ventura.” – Gail (Ventura)

“Best experience I have ever had dealing with a recorder’s office in the State of California! And, I have dealt with many. Keep up the outstanding work and customer service.” – Jan (Santa Monica) 

“Very efficient . . . so thankful!” – Josie (Ventura)

“Very grateful . . . so wonderful!” – David and Shelley (Maryland)

“Thanks for having courteous and helpful counter staff.”  – Don (Ventura)

“I just wanted to thank you and your staff . . . for your kind assistance the other day as I reviewed various materials at the Elections Division.  It is the quality of public service your office provides that makes me grateful to have called Ventura County home for most of the last 30 years.” – Michael (Thousand Oaks)

“Just a note to let you know that your staff was most helpful and courteous.  Thanks for a pleasant experience.” – Maryjane (Thousand

“I want to take this opportunity to commend your fine staff in your Marriage License Department for outstanding customer service . . . searched, called, and comforted me during this crazy time.  Thank you for having a well-trained and caring staff.” – Jennifer (Newbury Park)  

“We were going on a cruise and I misplaced my husband’s birth certificate.  Without it, he couldn’t have gone and I needed it by the next day. I called and . . . told me I would have it the next day.”  – Wendy (Katy, TX) 

“Took the time to patiently answer our questions and point us in the direction we needed.  It was a refreshing experience to be treated so well in a busy public government office.” – Kelly and Steve (Moorpark)

“I observed . . . handle an extremely problematic customer at the front desk.  He was forceful.  She was polite.  He was attempting to intimidate (not quite “bully” but close) and she calmly held her ground.  She did a good job!” – Jim (Ventura)

“. . . made me feel comfortable and satisfied in what is typically an unpleasant bureaucratic kind of environment.” – Michael (Ventura)

“While on vacation, we got into a major jam as we had forgotten our children’s birth certificates and were trying to leave Florida for a foreign country, the Bahamas.  Within 45 minutes, the time we had before the only plane headed for the day to our destination was leaving, . . . managed to locate both of our children’s certificate, and fax copies to the airport terminal.  She was amazing and saved us from a disaster. She went over and above what she should’ve, and we are so thankful for her and her service.  It is so great to live in a County where people still matter, and you aren’t just a number.” – Karen, Rick, Logan, and Kaelyn (Camarillo)

“The whole experience was both surprising and gratifying . . .” – Bon (Medford, OR)

“. . very patient and helpful to me in tracking down a lien release.  I was very frustrated and ready to become somewhat agitated, but . . . calmly took care of what I needed and was very polite and professional.” – Susan (Ventura)  

“You are very efficient and were very helpful.  I am very impressed with your service!” – Teresa (Berkeley)

“It has been a pleasure to do business with your department.” – Stan and Johanna (Thousand Oaks)

“. . . was extremely helpful and courteous and immediately assisted me even though the office was closed for the day.  So many times individuals call or write to you to complain about services rendered just as they do in my field of employment.  I would like to take this opportunity to write to thank and commend . . . for her positive and productive attitude.” – Bob (Simi Valley)

“I just wanted to drop you a note to say . . . in your Recorder’s Division was a wonderful help last Friday. I needed some documents recorded and copied on short notice due to an overseas immigration situation and she came through with flying colors.” – Larry (Ventura)

“Please do not go to work for the State of California – we need people like you here in Ventura County.  – Ronnie (Thousand Oaks)

“Very nice, patient, and gracious.” – Margo (Ventura)

“Wouldn’t it be nice if everyone was this conscientious?!” – Julie (Camarillo)

“Due to . . . extraordinary efforts I was able to reunite a brother and sister, (and mother), who he had not seen or spoken to in 50 years.  As his sister told me on the telephone last night, “What a wonderful Thanksgiving and Christmas gift.” – Larry (Gig Harbor, WA)

“I’d like to compliment you on having such an excellent employee . . . very helpful, professional, and friendly. . .” – Peggy (Wyocena, WI)

“I would like to commend these efficient workers for a job well done.” – John (Oxnard)

“It is important that our County make sure that as much information as possible is distributed to all our residents to keep them informed of all of our services.  Because of your help, we were able to successfully do just that.” – Judy (Simi Valley)

“. . . so good at making me not feel stupid.  Courteous, kind, and I felt good when I was finished with my transaction.  In starting a new business, I’m dealing with a lot of people and information that is all knew to me.  Made this part of it very easy and enjoyable.  Thank you.” – Lisa (Oxnard)

“Thanks for your patient follow-up of my clumsy (and unsatisfactory) handling of the enclosed.  You are obviously one of those kind and gentle civil servants who are familiar with the vagaries of old age.” – John (Malibu)

“After finding I had made an error in filing a fictitious business name, I called the Clerk’s office. . . . went out of their way to pull my paperwork and allow me to make the correction needed.  The people in this office have been extremely helpful and friendly.  A joy to deal with!” – Kathy (Santa Paula)

“… one so infrequently encounters a person who serves the public in such a friendly and helpful manner.” – Jean (Camarillo)

“Patience in explaining the “bureaucracy” maze, helping with the required petition and revisions was beyond the call of duty . . . examples of what a person wishes to meet when they go to the County offices . . . ” – R. Conway (Fillmore)

“I want to personally thank you for your work in locating my marriage certificate of August 26, 1935 to Harvey . . .” – Mildred (Grants Pass, OR)

“I would like to commend you and your entire election staff for a job well done during the election.  I know that these past months have been hectic and stressful, but you and your staff have done a very valuable service to the County.”  – John (Oxnard)

“I was in the Recorder’s office on August 20th with a fairly large order for copies of deeds.  When I came in, I had no idea of what I was doing or even where to start.  I did know that I needed the copies that day so that I could give them to my attorney the following morning.  I just wanted to say thank you for all your patience and help and also for getting that order printed out that day.” – Pierre (Camarillo)

“I was under a very pressing time constraint and you certainly proved to be great public servants.  I appreciate it very much.” – Manuel

“I wish to take this opportunity to thank you for the assistance and interest provided by the Elections Division in making our municipal election an efficient process.” – Mabi (Oxnard)

“A big thank you for all of your assistance and information.  You do a superb job . . .” – Carolyn (Ventura)

“Our sincere thanks for your help in procuring the registration information for us.  Considering all the registrars and other government agencies we deal with, I can’t tell you want a pleasure it is to find people who actually know what they’re doing and can get it done!” – Diana (Los Angeles)

“I wish to take this opportunity to thank you for the assistance and interest provided by the Elections Division in making our municipal election an efficient process.” – Mabi (Oxnard)

“I would like to take this opportunity to express my appreciation to you and your staff for the assistance provided me during the election.  The planning and preparation you and your staff put into this election was obvious.  Every detail was well thought out.  The promptness and courteous attention to my requests was of great assistance to me.” – Noreen (Fillmore)

“Being a lifelong resident of Ventura County, I’ve had hundreds of experiences with County employees.  Recently I filed for a public office! It was a first for me and I knew nothing!  The ladies at your front desk were extremely understanding and helpful.  They are among the best!”  – Jerry (Ventura)

“I would like you to know that my recent telephone and mail transaction . . . was a most gratifying satisfactory one; a rare occurrence in many
bureaucracies these days.”
– Dulcie (Thousand Oaks)